Returns

If something is not right

We want every delivery to feel considered and personal. If your flowers arrive damaged, are substantially different from what was ordered or there is another problem with the order, please contact us as soon as you notice it, ideally on the day of delivery.

How to contact us

Send us your order number, a short description of the issue and clear photographs of the flowers and packaging. This helps us understand what happened and respond quickly.

Flowers are perishable

Because flowers are prepared to order and are perishable, they cannot usually be returned in the same way as a non-perishable product. Please keep the arrangement and packaging until we have reviewed the issue and advised you what to do next.

Changes and cancellations

If your plans change, contact us promptly. We will try to help with a cancellation or amendment where the order has not yet been prepared or dispatched, but this may not be possible once the flowers are in production or on their way.

Our response

Once we have the order details and relevant photographs, we will review the circumstances and discuss an appropriate solution, which may include a replacement or refund where appropriate.