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FAQs

Useful answers about ordering, delivery, flower care and looking after a gift.

Help

Questions before and after ordering

Here are straightforward answers to the things customers ask us most. If you still need help, please use the contact page and include your order number where relevant.

Where are Flowers By Lovely flowers made?

Our arrangements are created by the Flowers By Lovely team in our Marylebone studio. Each bouquet is made to order with the best flowers available for the selected design and season.

Can I choose a delivery date?

Yes. Available delivery dates and services are shown at checkout and depend on the delivery address, the flowers selected and the time the order is placed.

Do you deliver outside London?

Selected arrangements are available for nationwide delivery. If the service is available for your address, the delivery option and date will appear at checkout.

Can I include a gift message?

Yes. Add your message during checkout and we will include it with the flowers. Keep it short enough to read comfortably on the accompanying card.

Will my flowers look exactly like the photograph?

The overall style, colour direction and value of the arrangement will be respected, but flowers are seasonal and naturally vary. Our florists may make a considered substitution when needed.

How can I keep my flowers fresh?

Trim the stems, use a clean vase and fresh water, and keep the arrangement away from direct sun, heat, draughts and ripening fruit. See our care guide for more detail.

What should I do if an order arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the flowers and packaging. We will review what happened and agree the most appropriate next step.

Can I change or cancel my order?

Contact the studio promptly with your order details. Because flowers are prepared to order and are perishable, changes or cancellations may not be possible once preparation or delivery has begun.