Privacy

Our approach

We use personal information to run the Flowers By Lovely website, process orders, arrange delivery and respond to enquiries. We aim to collect only what we need for those purposes and to handle it carefully.

Information we collect

This may include your name, contact details, billing and delivery information, order details and messages you send to us. We may also receive technical information needed to keep the website secure and working properly.

Orders and delivery

We use order and recipient information to prepare the arrangement, communicate about the order and complete delivery. Delivery partners may receive the information they need to carry out the delivery.

Payments

Payments are handled by the payment services offered at checkout. We do not store full payment-card details on our website.

Cookies and website use

The website may use essential cookies and similar technologies for core functions, security and preferences. Where analytics or other optional tools are used, they should be configured in line with the choices available on the site.

Your questions

You can contact us through the Contact Us page to ask about the information we hold, request a correction or ask a question about how your data is used. We may need to verify your identity before responding.

Updates

We may update this page when our website, services or data practices change. The latest version will be published here.