Terms

Using this website

By using the Flowers By Lovely website, you agree to use it lawfully and not to interfere with its security, operation or availability.

Products and availability

Flowers are seasonal and each arrangement is made with natural materials. Product photographs show the intended style and colour direction, but individual stems may vary. We may make a considered substitution of similar quality and value when a particular flower is unavailable.

Prices and payment

Prices and available delivery options are shown at checkout before you place an order. An order is accepted once payment has been authorised and we have confirmed the order details.

Orders and delivery

Please check the recipient details and delivery instructions carefully before submitting an order. We will use the information provided to prepare and deliver the flowers. If something needs changing, contact us promptly; changes may not be possible after preparation or dispatch.

Problems with an order

If an order arrives damaged, incorrect or with another significant problem, contact us as soon as possible with the order number and photographs. Please see our Returns page for practical guidance.

Website content

Website text, photographs, branding and design belong to Flowers By Lovely or the relevant rights holder and must not be reused without permission.

Contact

If you have a question about these terms or an order, please use the Contact Us page.

Updates

We may update these terms as the website and services develop. The current version will be published on this page.